My wife and I stayed here for a marriage retreat w...

My wife and I stayed here for a marriage retreat weekend and when we checked in the room I reserved was not available. Matter of fact we reserved a King Suite with a Beach view and they did not have a single room available with a King bed. So we had to settle for two double beds which was almost an oxymoron because we were here for a Marriage Retreat. Needless to say it did not start off well. I will say this the young woman checking me in tried to accommodate us but the manager would not allow it and she even threw in a coupe of lunches there at the Hilton which was kind but still didn't put me in a bed with my wife.

Upset and angry I didn't really have a choice. So we checked in and settled into our room. Still mad I decide to send Hilton an email and I received an auto response that probably didn't help in the moment. We made the best of it and enjoyed our time together.

The reason I'm giving them a 4 star is because two days after we checked out I received a phone call from their GM Gary. Awesome guy by the way. He gladly listened to what had happened and offered his sincerest apologies. He also gave us a break on our stay which was like icing on the cake. I appreciated the phone call more than anything and Gary allowed us to be wowed by Hilton even after our stay. I wasn't planning on staying at a Hilton ever again but because of Gary I will give it another shot!

Thank you Gary for making our experience better even after we left!