Carolyn Clancy

Review of Unique Products

I paid extra for 2 day delivery for a package to m...

I paid extra for 2 day delivery for a package to my Marine stationed at Camp Pendleton. UPS failed to deliver. I had to call to inquire as to why there was a delay. I was told I didn t have my son s name correct (not true), I was told they couldn t find the address (who can t find Camp Pendleton?), I was told they needed to speak with my son. My son called them, and they asked him how to get there. Then asked him if he d just come pick it up (a 40 min drive one way). So he does, and they didn t even have the package. They had miraculously decided to delivered it and not call him and let him know not to make the 1.5 hour trip! This all started Aug 17th, 2020. It is now Dec 3, 2020 and I still don t have a refund. I ve spoken to the manager multiple times, with no follow up on her part; just a bunch of run-a-round. I have my receipt- she s agreed they failed, yet fails to refund my money. Extremely poor business!!! UPS is raising their prices during a pandemic. They re busier than ever, and really sockin it to the people! Can t be trusted! If I could do zero stars on this review, I would!!!