Courtney Evans

Review of Discount Labels Inc

I don't get direct answers on when I can expect my...

I don't get direct answers on when I can expect my orders. I submitted an order yesterday and specifically answer for a date I can tell my client to expect their labels and I received no response back. I feel like I have to badger people just to get a specific response.

On the order before our most recent one, we has 35 different roles of labels. One of those was left out. We tried to get the label role sent to us as fast as possible. Every day I called to find out why the labels hadn't shipped, and every day I was told they were scheduled to ship out that evening. After all this, to salvage the mistake we were told we wouldn't be charged for the role..... Ok?.... Great?.... You mean you're not going to charge me a SECOND time for the role that was LEFT OUT OF THE ORIGINAL ORDER? Theres plenty of other label companies other there. I would rather have dependable service that will get me my order in a timely manner and not cause me to continuously lie to my customers about when they will receive their order.