Kristen Aro

Review of Health Services Agency/ Stanis...

Called here to obtain medical records for an asses...

Called here to obtain medical records for an assessment done for my daughter & was bounced around and transferred around without being helped. While on hold, I remembered a key word to add to my google search, and I ended up finding the phone number directly to medical records on my own, after being told by this agency that there was no way for me to speak with medical records, they would have to relay a message, however, I knew I had spoken to medical records previously for an appointment a few months prior. So after being transferred to immunizations records, which was not what I was calling for, I hung up and called the medical records phone number I had found on my own, was connected with them directly, and requested to have a copy of my daughters records prepared for pick up. This agency did nothing but create confusion and didn't take the time to understand what I was requesting, and wasted so much of my time trying to make a simple request. I guess its my fault for calling the wrong place, but they are technically connected, and they could have given me the correct number to call...