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Teida Ruiz

4 years ago

This is not against the law firm but against Gibra...

This is not against the law firm but against Gibraltar Title! I went to the Sunrise office to pick up a rental commission check (because the other agent in the transaction informed me that is where I could go and pick it up) the front receptionist lady was beyond rude. After much discussion I informed her that I was unable to come back the next day to pick up my check because I was going on vacation. I asked why could I not go the East office to pick it up, what would the difference be? (The check was issued out on 4/21...the incident occurred on 4/24) She decided to call the other office and told the lady who is name was Allison that "she can't pick it up tomorrow, she is going on vacation and probably needs the money to go on vacation"!!! I had to bite my tongue from going off on her. What kind of customer service is this?! You don't talk to ANYBODY in that type of manner!! I will never close a deal with them and its even a bigger lose because my husband is in commercial real estate and we will never recommend this title company!

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