T C Review of Island Auto Group Inc
I went to Island Toyota on Staten Island from Manh...
I went to Island Toyota on Staten Island from Manhattan after speaking to Christy and confirmed that my out the door price for a Toyota Certified Pre-owned car would be the advertised price, plus tax and dmv fee. When I got there, salesman Arkady told me that the the vehicle was not CPO and that I would need to pay for an additional warranty if I wanted it. Take a look at the ad. It clearly states CPO as well as prominently displayed the CPO logo. I'll write to Toyota separately on this. Then he introduced the dealer prep fee of $995. Manager Matt came over and I showed him what kind of dealer prep was done on the car for $995. It was hardly even vacuumed. I found a condiment packet, the car smelled like smoke, and it could definitely use a shampooing and wipe down. He said he could not honor that price and made it sound like Christy's communication to me was a mistake. I wasted 3 hours, gas, and tolls. My experience is similar to other reviews. Stay away!
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