Been trying for 2 weeks, every day they are open, ...

Been trying for 2 weeks, every day they are open, to reach someone there. Finally, I got put on hold instead of immediately getting my call dropped due to high call volume. After 2 hours, my call gets dropped. Obviously, they either can't or don't want to help. Government can't be ran like this. Let's vote all the sitting representatives out in the coming elections. They are the ones that made this system and it's broken.