I normally don't leave reviews but I had a very pl...

I normally don't leave reviews but I had a very pleasant experience today. Normally Synergy makes me crazy but I spoke to a man, who I wish I could remember his name to let him know that this review is for him, but I unfortunately can't.

He helped me sort out a bill I found to be excessive. $200 higher than my average bill due to it being estimated. Not going into detail - rather than telling me there was nothing he could do about it, he looked closely at the bill and compared it to my average bills and also found it odd. He readjusted it accordingly and I was very grateful for that. I was calm, respectful and factual. I received the same in return.

My day has been made.
Thank you.