Thomas Eckerle

Review of Caviar Group - Beluga Restaura...

Great offer: great Susi plates with very fine cock...

Great offer: great Susi plates with very fine cocktails. Very, very delicious and super friendly staff. How have been there twice in the last 8 days. Be guaranteed in our last holiday week again. Highly recommended
Both visits were worth 5 *.

Unfortunately we were very disappointed on the third visit.

The positive thing was
the food and cocktails were delicious again, great.

The negative:

A very unfriendly waiter. One got the impression that he was disappointed that we only ordered the offer with sushi and cocktails. He then penetrantly asked if he could bring anything else. Basically good, but not in frequency. When he brought the food, the table was full. What does he do? He puts the sushi plate right in front of me and removes my plate. Mind you, we were 2 people and ordered the plate for both. Towards the end he asked if he could bring the bill. Since we still had almost full glasses of cocktails, we said no. What does he do? 3 minutes later he brought the bill and put it on the table without words. When we had drunk after 15 minutes and wanted to pay by card, he actually asked if he can increase the amount by 10%, as a tip. This was probably the upper joke. Incredible. We basically give as about 10% as a tip, but we have never been asked about it. Of course there was nothing for such a service, although my wife is always very generous. Then I was disappointed by the fact that I had told the matter when leaving the lady at the entrance, which then wanted to know what had happened. Unfortunately, nobody reported to my restaurant on the same or next day's written complaint. A pity, that's why I've broadened my recession.
On our first visit, this waiter was the opposite, in terms of courtesy and service.
Eat as before 5 *
Service on the third visit 1 *

Because of this incident, I can not award 5 stars, so reduced to 3 stars.