I feel as though this company is getting a very ba...

I feel as though this company is getting a very bad reputation by the reviews listed here. I work for a different branch than the Sandy Hook location and work with the Management Teams. Since I have begun working there they have been very professional and extremely helpful with helping me towards my career goals as it pertains to this industry. Further, I know that they go out of their way to help employee's and work with school schedules. This company does an admirable job. Now the nature of a call center is dealing with people past due and trying to assist them to be restored to service. This is not the most comfortable situation for most of our customers. Often due to choices they become ardently upset. Often the situation is a combination of stresses in their life and it comes out at those within the collections parameters. So, most calls begin with a bit of a negative feeling at the outset. However, our branch and team really do attempt to help customers to the best of our ability. And, if a situation occurs where an employee is found doing something deceptive or being rude the matter is handled Immediately. If a customer is treated rudely it is a VERY serious offense and Eastern treats it as such. I am sorry to see so many reviews on here in a downcast nature. For our branch we are attempting to change this persona and greet our customers with the utmost respect and attempt within the rules of our clients provide them with solutions to their individual situations.