The hotel has 3 "wings" I stayed in the West wing ...

The hotel has 3 "wings" I stayed in the West wing so I can only comment on the room I had there. The room was nice, more modern than I had expected after doing some research online. The staff on the front desk were really good and the hotel benefits from a great location, 10 minutes walk from Oxford Street. Some of the public areas could do with a bit of a refresh but it seems that is already under way which is nice. The executive lounge is ok. They have the usual offering, they do have a really nice Nespresso coffee machine well which is a plus. The lounge is on the smaller side and does get quite busy. They have a larger gym than most hotels I have visited and benefit from a swimming pool also. Overall it's a nice hotel, it is massive and I think rooms can be hit and miss.