Eva Heyer

Review of Hilton London Metropole

Unfortunately this was the worst hotel experience ...

Unfortunately this was the worst hotel experience in a long time. Apart from small uncomfortable things like not working air conditioning and no towels on the room that I didn t enjoy but can live with, I feel absolutely UNSAFE here which is a major no-go for me. It seems staff is just walking in and out and sniffing around the room when you re not there.
It started when on our THIRD day suddenly we had a welcome sign in our room. They must ve put it there around afternoon, we found it around 6 pm. Also there were around 30 chocolates, 1 bottle of wine, 2 bottles of water and 10 Bananas on the desk, which seemed pretty weird to me because it was so much, but I was happy about the water and wine that we planned on drinking when we returned. We changed and left for the night. When we returned at around midnight everything was gone.
First of all I feel unsafe and uncomfortable knowing that staff wander in and out and around the rooms as they please even in the evening and also don t hesitate to REMOVE things from the room.
Second of all - you bring gifts to a guest and then decide to remove them?! Btw we never got any welcome gifts , not even at the beginning of our stay.
I wouldn t choose this hotel again for a London stay and generally doubt Hilton quality with things like that happening.