Mark Weiser

Review of Mueller Services

I was phoned by the so called professional (Jeff C...

I was phoned by the so called professional (Jeff Cerra), and informed that he was to make an outside inspection of my home. I asked if I needed to be there, he emphatically said no. I further explained about my dogs being excited and I did not want him to approach the front door. Additional considerations about people in the home were not relevant, nor requested. He was very clear that this was "just a few pictures and measurements".
The very unprofessional representative not only went to the door, rang the bell disturbing not only my pets but my spouse who was quite frightened by the entire experience. He did not ask about residents, he took it on himself, after assuring me "it's like a 5-10 minute process for your insurance company".
A lie of omission is a lie nonetheless. Do not engage this company, they cannot be trusted to deliver what they say. I would never allow the approach to the front door in my absence. When I called him to complain he was flippant and displayed an attitude of "...I could care less.."
If they can't tell the truth about a simple inspection and report, what ELSE goes on when you are not there???????