I ordered from them in May 2020 it's now the 3rd o...

I ordered from them in May 2020 it's now the 3rd of September 2020 as they kept selling out of the uniforms but they took the money from me straight away. 2 weeks ago I rang asking to cancel the order as you get no reply from any emails you send. They said it has been cancelled but I still hadn't received a refund. They sent me a dispatch email yesterday so I rang being cut off when reaching someone so I had to ring again and all they said was I'll have to send it back. The customer services is absolutely terrible, if I could give 0 stars I would.