Frank Butler

Review of ProEnergy Solutions

I paid thousands of dollars for a new system but t...

I paid thousands of dollars for a new system but they couldn't be bothered to bring a new filter with them. They had never told me that I would need a new filter so I had to leave two strangers in my home while I went to buy a filter.

Then when I got back I saw that they had placed a red canister right in front of my neighbor's door. I asked them to move it. They ignored me. They spoke little English (I think they spoke Russian but I'm not exactly sure). So a few minutes later I took a picture, showed it to them, and I had to ask again not so nicely for them to move it and they finally did.

The person who did the estimate was nice and friendly but he has been unresponsive to my concerns. He hasn't returned my texts or voice-mails. Also today I called the office and asked for the price of the filter off my bill they refused.

The system works and it seems to be running fine but the install was not a pleasant experience.

Note: They were doing work through the Home Depot. My home is in Burlington County NJ.

Really I should have $50 off my bill. That would be the $20 for the filter and the half hour of my time I had to waste on a workday at roughly my hourly rate. At this point I'll just take the 20 bucks.