I had a DET multi-tool that I was issued on deploy...

I had a DET multi-tool that I was issued on deployment. This thing was well used, to the point that the whole thing was loose. I had to push blades toward the center to get the handles together. I sent it in as a warranty service request and asked that it be replaced with another model as I no longer have a use for that model. They sent me the model I requested with no questions asked and at no charge. This is great customer service. I will continue to use and recommend Gerber products. Thank you Gerber, for a great product and great service.