Paul Gretes

Review of MacMedics

The people there are very friendly and helpful and...

The people there are very friendly and helpful and they went the extra mile to get my issue warrantied by Apple. I originally brought my laptop in because of a known issue with this model. They did a great job keeping me informed of the repair status. However, that is not why I am writing this review. After getting the laptop back, it sat on the shelf for about a month as I had switched to a different laptop. When I went to re-image the laptop and get it ready for a user, I noticed the Thunderbolt ports did not work. I had always used the Thunderbolt ports before getting it repaired, so I knew they worked before hand. I took the laptop back for diagnostics. Jeff at Mac Medics spent an hour talking with Apple and persuaded them to cover the repair. I couldn't be happier and I appreciate all they did.