Bethany Brittain

Review of Embassy Suites Denver Downtown

The two front desk people were very unhelpful and ...

The two front desk people were very unhelpful and rude. I called a week prior to staying asking about early check in since I was arriving at 9 am and check in is at 4 pm. They said they do not do that. When I arrived at 9 am, they took my bags and said there was no early check in but yet the people who walked up behind me said "were here for our early check in" ??? I asked and they said they had called to get put on a "list" so i go upstairs and to my surprise they have a early check in list but 5 other people are already on it who CALLED like I did last week and was told I could not do that. I waited until 3:30 pm on 2 hours of sleep. The only reason I got a room before 4 was because I finally went up to a new person and was like, give me ANY ROOM as long as it is not more expensive. She happily said of course... why couldn't the other front desk people have done that at 9 am when I arrived!?! I will never stay here (or any Embassy) again.