Review of Mercedes - Benz of Arlington

4 years ago

Rating Review Reason:

Rating Review Reason:
I came in to replace the Crankshaft Postion Sensor.

The customer service and repair was overall very good. Max is friendly and the repair is pretty straightforward. Why it wasn't higher was that I worked with Porsche dealerships for a while. They often would do basic checks and evaluations for free. I was told that they charge for everything. However he did graciously provide a 10% discount.

Besides the above, my issue is the cost which I know dealership is usually more expensive. When I came in, I asked about the hours required for the Crankshaft Position Sensor replacement. Max told me right off the bat it would be 3.5 hrs of service which I questioned. He told me that it required a lot of additional checks and verifications.

I used to be an Insurance Adjuster and checked with a buddy to validate the time. He told me it was .6 hours for the entire work. This was validated when I checked various websites. This is about 6x mroe expensive than normal. I can reasonably expect 2x (1.2 hours), but 6x (3.5 hrs).

He then told me it would cost around $550 for parts ($180) and labor. I called my usual mechanic, he advised that his estimate is around $250-275. Unfortunately, I need my car ASAP and couldn't wait for time it took for him to order the part, so I guess its an urgency penalty.

Edward,