I don't know why people give this place such bad r...

I don't know why people give this place such bad reviews! We arrived in Paris and this was our first stop. There was no line up so we went in right away. A sales associate immediately helped us and unfortunately the product that we wanted was not available. The sales associate told us he was expecting a shipment in later in the week, and gave us his card so that we can call to find out if the product was in the shipment.