Audra Lord

Review of F. H. Cann & Associates, Inc.

Exceeded my expectations (mostly).

Exceeded my expectations (mostly).

After years of fear, avoidance and personal mismanagement, my student loans ended up here. It was scary and upsetting to be in default, but the polite and patient staff helped to explain everything carefully and shepherded me back onto the right track. It was not an ideal experience--contacting the person in charge of my account was almost impossible, some processes were very non-transparent, and certain fine-print items were not revealed so that I ended up with some unpleasant surprises (such as getting my tax refund garnished!). However, I think the government was more to blame than the staff of FH Cann. My loan servicer was very helpful and clear, and I ended up a lot wiser in the end. Now out of default and back in standard repayment with a better track record and credit score!