What a pity! My wife booked us in for a night at t...

What a pity! My wife booked us in for a night at the Norfolk Royale Hotel, as a belated wedding anniversary treat. Despite taking our money and sending an email guaranteeing our non-refundable, non-cancellable reservation, the Norfolk Royale subsequently contacted my wife to say our booking couldn't be fulfilled as they had no room, just two days before the bank holiday weekend.

Obviously we've asked for a refund but 24 hours later we still don't have it.

I can't vouch for the rooms. I can't vouch for the service. We've been left high and dry, without accommodation or means to secure alternate arrangements. We were supposed to be packing our bags today, but instead we are chasing around trying to find a room on a sunny bank holiday weekend that starts tomorrow.

No room. No money to book anywhere else. No warning. What should have been a wonderful treat has become a real problem. What should have been a great experience has been a complete let down. I cannot recommend The Norfolk Royale Hotel at all.