Sheri Neher

Review of Dick Scott Nissan

I brought in a 2020 vehicle with 4,000 miles on it...

I brought in a 2020 vehicle with 4,000 miles on it because the sunroof was stuck open in the vent position and would not close. Mind you, I park my vehicle outside and this is my only vehicle. Because it is not parked in an enclosed space, the repairs were urgently necessary.

I called to bring the car in, had to make an appointment (first available was a week following my call). Luckily no rain for the upcoming week.

I showed up for the scheduled appointment, and they stated that I would need to leave the vehicle with them to be diagnosed. I was curious as to why I scheduled the appointment if I had to leave the vehicle to be diagnosed? They stated that the appointment was only to get the vehicle checked in line to be serviced.

Rep told me that I would need to get a ride to pick me up or they could shuttle me, along with three other people. (Keep in mind, I am using work time for this appointment and don t have the time to waste sitting there or driving around with three other people being dropped off). I asked for a loaner due to the vehicle still being under full warranty, he stated that they don t give loners anymore and that every single loaner they have has been recalled. He also told me that in order to give a loaner, they would have to first verify that it is a warranty defect (reason why a diagnostic at the time of my scheduled appointment should have been warranted). None of his answers made sense and it was all what seemed to be a BS response.

Disappointing service overall.

I m the end, the vehicle got repaired. It was a warranty issue, as expected.

In the future, I will likely go somewhere that will be more accommodating and conscious to customers time and resources.