YJS

Review of Marriott Detroit Southfield

I was not impressed with the Southfield Marriott h...

I was not impressed with the Southfield Marriott hotel. Upon arriving, I noticed right away that my room looked like it was not clean. There were food crumbs on the floor, in the bathroom, and on the bed sheets. Additionally, the bathroom also had hair in the shower, on the tiles, and the sink. Everything in the room also had a noticeably thick layer of dust on it, the couch had stains, and the walls were splattered with (food)? spots. <br/>I called the front desk to inform them of this and ask for another room. They assured me that someone would be up right away to attend to the dirty room. I waited for 20 minutes and no one showed up. Therefore, I called the front desk again and they said they weren t aware of the issue. After I reexplained the problem, they told me they d send a manager; the manager came up about 10 minutes later. He checked the room and said he d get me another room. I waited for about 10 additional minutes and was finally given keys to a new room. However, I wasn t offered any type of apology for the unclean room, which was very disappointing. <br/>When I arrived to the new room, I was just ready to relax; I was tired from the drive there and having to deal with the room issues. But when I looked over the new room, I noticed that it had the same issues as the last one! It was very dusty, the bathroom didn t look like it was cleaned thoroughly, and there was debris on the floor. I couldn t believe it! I figured the manager would have looked over the room prior to giving me the key. But that didn t seem to be the case. <br/>At this point, I knew I didn t just get a bad room the first time around. It seemed all the rooms were cleaned poorly. I really didn t want to deal with having to wait around again and move rooms, so I just stayed in that one. <br/>Later on in the evening I received a call from the front desk. They were confused on what room I was in and didn t seem to realize I switched rooms. I filled them in on the change and also informed them my new room was not any better. After reading over guest reviews for this hotel, it seems that this is a reoccurring issue. <br/>Overall, I was very, very disappointed in the entirety of my stay here. <br/>Side note- The front desk was nice to me upon check in. However, I did notice they were talking about other customers negatively in front of me when I first got to the hotel and also later on when I was walking by. I thought this was very unprofessional and did not sit well with me, especially with all the other problems. <br/>I am a loyal Marriott customer and member, but this hotel is not doing the brand any favors.