kristen lomuscio

Review of PB Bell Companies

This is a long read, but worth it to save you the ...

This is a long read, but worth it to save you the horrible experience I have had with this company. A one star review is far too good for them. I moved to Solis at towne center at the end of March. Initially, Susan and Carly were very friendly when I came in to apply . The unit I was renting was getting new flooring so I was unable to view it, and was shown a similar model to get an idea. They said the only difference in the model from the unit I was renting was the color of the countertops as they were replacing them with new ones (yay, I thought to myself, new flooring and countertops)! I hired movers to come the morning I signed my lease as I was just getting back into town. I went in the office to give them my check and get the keys. They gave me the keys and I said "I don't know where I am going as I've never seen the unit " They gave me a map and circled it for me as they pointed which way (guess I'll just walk myself over) I opened the door (which had dents the size of my fist) for the movers , walked to each room to turn on the lights, and that's when the real disappointment set in. On top of the dented door (inside and out) the oven door had grease in the glass, the freezer shelf was rusted, the kitchen cabinets hung crooked on top of not being the type in the model. Of course the model displayed nice panelled cabinets with handles, this one had flat cabinets with no handles (it looked like painted plywood) , and to top it off, the paint job on them was sloppy as to have gobs of dried paint drippings on them . The screen door to the patio was ripped, as was the screen on the master bedroom window, which was bent as if someone had tried to remove it from the outside. I moved to the bathroom to discover a dirty tub, bowed shelves in the medicine cabinet, and much to my surprise on the "new counter tops" , large chips. As I made my way to the guest room, I noticed a sticky, orange substance on the wall and "new carpeting". The fan was also squeaking and louder than a generator. I immediately went to the office , and voiced my concerns. I was told that "all of the doors across the complex are dented and that's normal, the sticky substance is probably just glue and to mark it on my checklist, I won't be charged for it upon vacating" what about the time I'm living there and have to deal with it? The screen door is just normal wear and tear, but that they'd replace the screen for the window as it was beyond repair. In regards to the counters, they were not "replaced" but just "refinished " , which still wouldn't explain the large chips, and in regards to the cabinets that the model I viewed was not the same floor plan as the unit I rented! As I was visibly upset, they said "well, it's a large unit to get ready for new tenants and you signed the lease agreeing to it!" The office staff's demeanor went from friendly and inviting before I signed the papers, to rude, snippy, and inconvenienced the moment after they had my check and signature. I was told to make a list of what I needed repaired, etc, and they would review it to see what they would agree to. I made a list, and turned it in to Susan, the manager on a Wednesday morning. I let her know that I would be gone the next four days, and that they had permission to enter and make the necessary repairs. I returned the next week thinking I would enter my new place and find it taken care. I start looking around and notice that the oven glass is still soiled, the tub still dirty, the freezer shelf was just flipped around in the attempt to hide the rust. As I enter the bathroom, I notice some of my counter items out of place (I'm assuming they just had to move them to repair the countertop) to my surprise, I discovered that they strategically moved the items to hide the "repairs" to the countertop done with a sharpie marker! The counters in my unit were a speckled black, and they tried to draw it in. Not only was this unsuccessful, they had gotten marker on the sink and left it. As it was after hours when I got back, I had to