matt m

Review of Higher Ground Bicycle Company

Bike shop with no Bike knowledge.

Bike shop with no Bike knowledge.

Drove 4 hours to this place before talking to them on the phone the day before. On Shimano website they are a Shimano service center which when I brought them my Shimano powered bike they said they couldn t promise me anything when I already a warranty claim on the motor and just need them to verify the problem but was soon ran out of the store declined service on my bike from either the owner or shop manager. They were not professional at all being they have valid signs and poster stating the authenticity of the Shimano service/dealer. Keep in mind the shop
Owner manager told me the head mechanic is leaving in two days so happy I didn t keep my bike there!