Disgusting customer service attitude. Be careful ...

Disgusting customer service attitude. Be careful what you sign. Signed for installation of my door in the pouring rain, only to discover the glass very scratched when finally moving into the house several months later and cleaning the glass when the sun finally came out. Because ID Systems have a signed piece of paper saying signed off in 'good condition' (despite the rain on the glass at the time of handover) the company are hiding behind their handover form and not interested in a face to face meeting to discuss. Taking contractual agreement to a completely new level. Have previously bought from this company 11 years ago, and recommended to many friends since, but will never recommend again. The door is 9 months old.