Staying right now router outside my room but can't...

Staying right now router outside my room but can't get WiFi manager said it because I don't no how even though it will connect halfway down the hall but I guess a guest isn't important enough to talk to they send someone else out to tell you your the only one with problems so I asked the only other guy out at the desk and his didn't work either either . So he went back to talk to manager guess what I waited another 10 to 15 minutes and he never came back . If they had a problem let me no and I'd understand but instead they might as well called me a idiot