Dennis Morgan

Review of Sam Pack's Five Star Ford

Went there 7am on a Saturday 2nd person there spo...

Went there 7am on a Saturday 2nd person there spoke to Moody trying to get it checked out with a diagnosis, it took them 72 hours and still didn't look at it, until I called and asked about my vehicle, ridiculous, like they completely forgot about me. On top of that they tried to overcharge me. With $3000.00 of work which half is labor. Told Moody have a sales person call me about trading in my truck while my vehicle stayed another night at there shop. Well I never heard back from Moody or a sales person so the next day paid the fee and told Moody why nobody called me, he swore he gave my info to a sales and I will receive a call to trade in for a new or newer vehicle. So glad I'm not holding my breath!!!! This place is a rip off and hot mess don't go here there plenty of other Ford dealerships in the area avoid this one!!!!!!!!