This was my first new car buying experience and I ...

This was my first new car buying experience and I couldn't be happier! I submitted a request for a Subaru XV Crosstrek online. The next morning I had a reply in my inbox from Curtis. I let him know what I was looking for, how much I wanted to pay, what I had to trade-in and how much I wanted for it. He forwarded my info to Chris and within the hour I was on a test drive. Once I made up my mind that this was the car I wanted it was time to talk numbers. This went surprisingly smooth. There was a little back and forth negotiating, as you'd expect, but in the end I feel like I got a good deal. Chris was nice and personable throughout the entire process. The original car we were negotiating on ended up not being available, not Chris' fault. A little frustrating at the time but it ended up being a good thing. Chris quickly found me a Premium model Crosstrek that was coming directly from Subaru and had it rerouted to McHenry. This was a huge bonus for me! I was able to get the car I wanted and then customize it with the accessories and options I preferred. A few days later I came to pick up my first new car. Fresh off the truck and exactly the way I wanted it. Financing was a breeze. In fact, Ozzie was able to get me a lower rate than I was originally expecting. Overall, I couldn't be happier with my experience at Gary Lang Auto Group. Obviously I can't speak about the domestic or used departments but the guys in the imports department are outstanding! Chris will be my recommendation to anyone looking for a new car.

UPDATE (8/4/2016)
I just took delivery of my second new vehicle from Gary Lang. This experience was just as good as the first! As long as Gary Lang keeps treating my wife and me right, I will continue recommending them to family and friends and leaving theses 5 star reviews.

So here we go: About 3 years ago I purchased a Subaru Crosstrek from a new salesman, Chris Ims. This time around my wife and I decided we wanted to lease our vehicles since we're always wanting the next best thing. I knew right away that we would be getting our next vehicles from Gary Lang. She wanted a Subaru, I wanted a Chevy. Perfect! I was bummed when we got there and learned that Chris had moved over to the financing team and now wouldn't be able to help us with the first part of the process. But then we met Kamil. Kamil was new to the sales team and was eager to step in and take over for Chris. We did test drives, negotiations, renegotiations... typical car buying stuff before deciding on the vehicles we wanted. A new Subaru Forester for her and a Chevy Colorado for me. Being that Kamil was new to the company, he didn't have all the answers right away and in some cases, I knew more than he did ;) I should point out that I was buying a Chevy from the imports side because we were also buying a Subaru and only wanted to deal with one salesman. With that being said, he was very straightforward with us and handled every conversation and negotiation with tact. Because of us purchasing vehicles from two different car makers, Kamil ran back and forth from building to building probably 15 times during the whole process. Lots of steps on his FitBit! Now, as I mentioned previously, we decided to lease these vehicles. There is a lot of confusing information out there about leasing. It is at this point that Ryan Miller stepped in to help explain things a little better. Not just better, but in a way that I could understand which made me feel comfortable moving forward with the deals. Financing was a breeze, thanks to our old friend, Chris Ims, who was very patient with us and our very tired baby running around his office.

I know there are dealerships out there with some pretty bad reviews, even this one has some. To me it just comes down to having realistic expectations and trust. Maybe you don't get that everywhere but I feel like you do here.

See you guys again in 3 years!