With the 100% guarantee, I had hoped for a better ...

With the 100% guarantee, I had hoped for a better experience. The large glass display cabinet arrived 2 days past the scheduled delivery date. We paid extra for 'assembled' thinking we were getting a ready-to-use piece. It was delivered on a wooden base wrapped in plastic. The general shell was intact yet glass sliding doors, shelving and all hardware came in multiple boxes for us to assemble. Instructions were partly missing. Glass sliding doors were not something we planned on installing.

Joseph, in customer service, was apologetic and polite. Natasha was not. She tried to redefine what an 'assembled' product meant and would not acknowledge that our cabinet arrived two days after their scheduled day.

If you buy from them, get every detail in writing (delivery, condition,...). Beyond disappointed and would not purchase from them again.