Ben Phillips

Review of Sonny's BBQ

Called in our order at 6:03pm. (Two pork sandwiche...

Called in our order at 6:03pm. (Two pork sandwiches, "shaved thin", Two orders of fries) Took several minutes to place the order. (busy) Arrived at the restaurant at approx. 6:13pm. ToGo server ignored me even though I was standing in line behind person being served and took someone else who cut in line although I been in line before they even came through the door. Food finally came out at approx. 6:23pm but sandwiches were not correct. Had asked for "shaved thin". It was sliced regular. Sent sandwiches back and took 8 additional minutes to correct. By this time my fries were cold and asked for fresh ones. Took an additional 7 minutes. Departed Sonny's at 6:39pm. Never saw a manager, never received any real apology, only excuses. No compensation or offer thereof for my patience or loss of time. TOTALLY UNACCEPTABLE!!!