Dina Wu Review of anastasia beverly hills
WARNING!! DO NOT BUY FROM THEM IF YOU ARE INTERNAT...
WARNING!! DO NOT BUY FROM THEM IF YOU ARE INTERNATIONAL BUYER. 3 CANCELLED ORDERS AND NO SIGN OF REFUND. Absolute nightmare company to deal with and has no idea of how to treat customers. No wonder so many other bad reviews on here. Appalling.
Tried to make online orders twice and had my cc charged then order cancelled with no explanation. Called them to find out why and no apologies offered and finger pointed at me saying it is my error. I entered all the correct details but their credit department decides to cancel the order as they don't recognise the shipping address. How about try to contact the customer first? Then 3rd time a lady on the phone actually was helpful however it is now too late as the order may not get there in time which was a gift for a friend and I have just spent unnecessary money on collectively an hour of international call from Australia to USA when they really should have sorted this out and taken the initiative as a business to get in touch instead of sending a generic cancel email that says if you didn't cancel this then we are just out of stock which is obviously not the case here on both accounts. Really unhelpful and backward eCommerce system and very disappointed with a company that keeps promoting themselves internationally without a solid eCommerce channel to back themselves up with. Beware because like me you could have 3 separate orders charged to your credit card and can't do anything but wait for the first 2 cancelled order to get refunded back to your card. Not happy.
An update, 3rd order also just cancelled.
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