I have to say I'm disappointed with the customer s...

I have to say I'm disappointed with the customer service. I typically am not one to complain but when it comes my and my family's health I get upset. All started off well with an immediate response and visit from one of the techs. Before he left he explained he needed to run the numbers and get back to us via email. Its nearly a month later with no email and 3 un returned phone calls. We have now removed a big portion of the job on our own with the last call being our house needs immediate attention due to the mold that was found from previous rain issues. I am not a mold expert but am worried the toll this mold is wreaking havic on our allergies and future damage to our children's health.