Austin Larsen

Review of Orem Mazda

I wanted to write you a quick note explaining the ...

I wanted to write you a quick note explaining the negative experience in which I had yesterday at Mazda of Orem. I had some unique needs, but I was very forthright in providing what my needs were. I wanted to sell them my car and then purchase a new one at the same time. All the necessary information on my Ford Edge was provided prior to every making the trek to Orem to speak in person. I provided my car's VIN number, Mileage, year, ect... Your sales staff had plenty of time to do their due diligence by generating a carfax on my vehicle prior to me driving down; in fact I expected them to do so. Additionally, there was sufficient communication of my intentions, and I was assured by their sales staff and General sales manager that my needs could be met. I believe I was very honest and clear about my needs, and I do not think that same respect was reciprocated by their team.

However, after 2 hours of pointless negotiations, because I was clear of where I needed to be prior to driving down, we shook hands and the General Sales Manager said "let make a deal". Finally the tedious process was complete, and I was handing our keys over to them and they were handing new keys to me, one of their floor managers urgently interjected. He was seemingly shocked that my vehicle had a blemish on its Carfax report, which came as an absolute surprise to me. I asked him why they hadn't run the car fax prior to wasting hours of both of our time. Furthermore, I explained that it had a clear title (not salvage or rebuilt). Additionally, I showed him on the Carfax report that it had been inspected by LHM dealerships and that it was in perfect working condition. But still he seemed proud that he "Caught it", and obviously no deal happened.

I wasn t disappointed that a deal between the Mazda of Orem and I wasn't reached, obviously it needs to work out for both parties. However, I was extremely disappointed that their team wasted my wife's and I valuable time. To me it was a learning experience not to do business with Mazda of Orem again as they showed a definite lack of respect to our time, and seemed to be very one sided in their approach.