To preface this review, we worked with the Dandeli...

To preface this review, we worked with the Dandelion Patch in Reston (which recently closed), but all the stores in this area share the same owner and management.



We had over 300 invites and the consultants were great to work with and very professional. Their customer service was phenomenal in the beginning, but it clearly did not last nor come from the top down as we left extremely disappointed with TERRIBLE customer service by the owner by the end of our experience.

It all started when we first were quoted about $600 to have our guests' addresses printed on all of our invite envelopes. Our order was already very pricey and we decided that my wife could hand address all of the envelopes to save some money. Although we were working under a rather tight deadline, we decided that it simply wasn't worth it. Since my wife was designing the invites herself, she was constantly reminded of our tight deadline so she was quick and got the designs to the Dandelion Patch so they could get them to the supplier for production.

We paid for the order in full when the designs were submitted for production and were told that our invites should ship within 7-10 business days. With the tight deadline, my wife repeatedly called to inquire and the Dandelion Patch had no updates. Finally, after about 12 days with no news, she contacted the supplier directly and was told that there was an "owner delay" as they had not received payment from the Dandelion Patch. When all was said and done, our invites were a full week late costing us valuable time because the owner had not paid the supplier.

We got in touch with the Dandelion Patch and confronted them about the issue. They were very apologetic and we understand that mistakes may happen. However, we were spending several thousand dollars at their store and expected some sort of action to rectify the issue. I spoke with one of the consultants and asked if there was anything they could do for us with the address printing since our invites were a week late because of them (and likely would have been more than a week late had my wife not taken it upon herself to contact the supplier). It would help us make up some of the wasted time and get our invites out sooner.

The consultant said she would speak with the owner, Heidi, and let me know. When the consultant called me back I expected that they would offer to cover the address printing at no charge... Instead they offered a 25% discount on the address printing which would still cost us $450. It was somewhat insulting since we had already decided against the service due to cost but needed it because of their mistake. I politely declined stating that it was still too much.

The consultant must have spoken with Heidi again because she called me back and said "I spoke with our owner and she really wants to make this right..." I was thinking to myself, "Finally, they'll agree to cover the cost of the printing to help us speed up getting our invites out." Much to my dismay, the consultant finished her statement by saying, "We can offer a 40% discount." I couldn't believe it... This was still $360 that they wanted us to pay because of their mistake!

In the end, we declined the service and my wife hand wrote all of the addresses as quickly as she could to get the invites in the mail.

Believing we should give them one more chance to make it right and acknowledge the issue, my wife wrote an email explaining our ordeal and voicing our dissatisfaction. The email went unanswered and we received no reply.

Again, very disappointed with the AWFUL customer service. Would strongly recommend searching elsewhere for your invitation needs.