Shelby Wilson

Review of YMCA of Western North Carolina

This is a fine facility. Great class instructors,...

This is a fine facility. Great class instructors, good equipment and somewhat nice staff. However the management team is a big problem. I had an issue with being charged twice on my credit card and spoke with a membership person that was helpful and nice but couldn t resolve the issue. Then a manager named Chris Fox was called over who I ve seen around and had seemed to be a bit confrontational with other employees before. He didn t seem in a pleasant mood which is fine because it was a Monday morning and we all have those days but he was extremely rude and defensive. I went from feeling like an important member of a respected fitness club to just nobody which really just wasn t a good feeling, the gym is my escape and it s just hard to be treated that way. He was very aggressive, undermining and disrespectful in the things he said and the way he acted as a Manager , saying If you have a problem affording this, we can place your membership on hold . Like wow?? Okay thanks. I felt like I was talking to a spoiled frat douchebag instead of a leader. The issue was never resolved and I was charged twice in one month without the issue being fixed. I really hope that the Y which is known for its leadership can employ some better management and better train them in the future for the members sake. I am still considering canceling my membership because of this issue and most definitely will NOT be using the downtown Y anymore. Ill will drive the extra 25 minutes to the Retuer Y in Arden.

Other members should be aware of Mr. Fox s rude and unprofessional behavior and I hope the Y can address this issue.