I took my spouse for the valentine's concert, whic...

I took my spouse for the valentine's concert, which was both of our first time going to the distillery. So we first had to pay almost $60 for our tickets but that was not an issue. I understand they had to pay for the activities they were offering but this is where the issue comes in. They were offering a free engraving if you bought a bottle from them. This was going to be my main gift for my spouse since they love TX. They were also offering tours to those who bought tickets to the event. We arrive and when we check-in they say they just filled up the tour slots so no one else can go. The event had just began and barely any of the people who paid to be there had checked in. So they clearly didn't plan properly if only 1/3 of the people got to go on the tour. But okay not the end of the world it happens. So we go to the gift shop to buy a bottle and get it engraved. We ask where to get it done and they told us the engraver had an emergency and could not attend the event. Okay emergencies happen. So I ask what they are doing in place of the engraving and they state you can pay $5 for a cap or spend $85 for two bottles and get a cap for free. This was my final straw. The main reason/thing I wanted to do at this event wasn't even there and for a replacement they gouge you for more money. I wish they would have just offered the engraving later if you brought back the bottle at another time/day. Overall it was a disappointing evening.