Done shopping there. I've been a loyal customer f...

Done shopping there. I've been a loyal customer for 25+yrs, bought hundreds of items, I've returned 1 defective item over those years. Today, I tried to return a defective pair of expensive boots, and was turned away by customer service. The boots were sold to me with a customer satisfaction guarentee, I always had confidence in purchasing expensive gear from ll bean due to this guarentee. That confidence and loyalty ended today. As a life long Mainer it's kind of sad.