Howard Hightower

Review of Renaissance Charlotte South Pa...

Terrible stay. Management did not respond to thing...

Terrible stay. Management did not respond to things hurting the guests staying there. No a/c. Kids running & screaming in hallway till 11 at night. I complained about room being hot & muggy & was told to go outside to cool off. Kids screaming in lounge on 1st floor were so loud I could hear them in my room - 539. Written complaint to Manager requested a $50 Gift Card for their lounge. Actusl cost to hotel would have been about $15. Received no response. Tip I left for room cleaning staff was larger than the $15. 3 hotels nearby for $60-85 less per night are Courtyard, Residence Inn, and Doubletree - have same star rating as this place. Would not recommend due to performance of their management.