Ms Andersen

Review of PetSmart SSG

After my 16 year old granddaughter took my fostere...

After my 16 year old granddaughter took my fostered dog to see a Vet at the Banfield Hospital, they somehow signed her up on a Wellness plan for the dog. Then, after she repeatedly told Banfield she was only 16 and to stop calling for money....(because she would use her debit card at Pet Smart, to buy her cat food), Pet Smart provided Banfield with her debit card information! Next thing we knew, Banfield had made a $340., unauthorized withdrawal from her account (which only had $15.00). That was definately THEFT!! Pet Smart (or Banfield) entered her debit card information into "our" Pet's online account and checked the box stating that ALL Wellness Plans be paid using "HER" debt card account information!! We tried to edit out her card information, however it kept reappearing!! I am so upset with Pet Smart for providing Banfield with her personal information!! We just finished filing a police report and plan to follow through until we see justice!! Thanks Pet Smart, you just lost another customer!!! OUR CREDIT CARD INFORMATION IS NOT SAFE AT YOUR STORE!!!
I love the people at our local Pet Smart...it's a shame they are allowing our credit card information to be stolen and misused!!