The hotel is close to a walking bridge into Louisv...

The hotel is close to a walking bridge into Louisville for a proper nightlife experience. The room was very comfortable and the shower gets hot. Two complaints though which is why it wasn't a 5 star experience. Breakfast is pricey and doesn't come with a lot of options. I took the shuttle service to a nearby place and was told to call when I wanted to be picked up. I called 2 hours later and asked how long until they would come by to pick me up. I as told "you'll hear from the driver soon if it will be longer than 20 minutes". 30 minute later I get a phone call and hear "there are 2 groups ahead of you and it will be 45 minutes - 1 hour until pickup. I decline and catch a Lyft instead, and the shuttle/driver are at the hotel. I don't know all the circumstances for the shuttle, but definitely don't appreciate being told I would receive a call in soon and that turns into half an hour.