Too bad I couldn't give zero stars! Had a very po...

Too bad I couldn't give zero stars! Had a very poor billing experience at Banner in Phoenix. They insisted on some kind of payment for treatment of a family member prior to allowing them to leave the hospital, even though we have excellent insurance coverage. I live out of state, but the family member is covered under my insurance. The Banner rep I spoke with over the phone arrived at a figure that seemed very high, and asked that I pay half to allow my family member to be discharged. I gave them my address and email, asking for an itemized statement. Never received one.

When I received the completed claim from my insurance several weeks later, it confirmed that I did indeed overpay. I called Banner, whose representative told me their first rep contacted my insurance's provider services on the date of service, in order to arrive at the initial figure.
I then contacted my insurance company, who verified that Banner never contacted my insurance company's provider services.
Bottom line - Banner ended up with more $$ than they should have received about two months before it should have been due, and I am still waiting for an itemized statement, and a refund of the difference.

Follow up - After about two weeks, I did receive my refund, and statement with thanks. However, after asking me to provide a cell number for follow up, no one ever called me.