Terry A

Review of Kendall Honda

I am only posting this as a response for feedback ...

I am only posting this as a response for feedback from Kendall. I emailed the response below to Kendall on Monday. Not a peep back from Kendall. The original request from Kendall was for feedback and to post it on Google, so here it is.

When I dropped my Ridgeline off for an oil change on Saturday, I specifically asked the service rep to have the tech replace the drain bolt. After all of these years the bolt head is looking fairly worn. I also brought my own oil in (Castrol Synthetic High Mileage and filter). Yesterday I crawled under the truck to check the bolt. Same chewed up bolt. This is the reason I hesitate to bring my Ridgeline in for service. It is a matter of trust. The new oil filter was installed as I can visually see it. Other than that, it is all trust that the service department does what it is supposed to do. Why was the bolt not changed for a new one. When I picked up the Ridgeline I asked the service rep if the bolt was changed. She said yes. I did not see the charge on the invoice, but I took her at her word.