Placed an order on Feb 20th, Called on March 5th ...

Placed an order on Feb 20th, Called on March 5th to check status, said the were not processed and who ever took the order was on vacation. Asked to cancel the order as I could not wait that long for them to just now start. They said no problem. Had some made else where and Called back Feb 7th to have the credit card refunded and they stated the order was processed and shipped. Rep did not make any effort to find out who did not do their job. Pretty pissed