Larry Polzin

Review of Imaging Center of Idaho

First off, the services we received were as expect...

First off, the services we received were as expected and without any problems. However the billing process was more frustrating. I shopped around to find out the price for my wife s ultrasound. Based on the information I was provided we chose this business for the procedure. My wife was asked to bring her insurance card, photo id and money on the day of the procedure. I was expecting to pay $200 as advertised on their website. When my wife confirmed the appointment she was told the cost was going to be $48.95 great deal. No money was asked for on the date of the procedure, and this would be a 5 star review if the story ended there. However I received a bill for $245. Upon contacting this business I was told that the $200 was the cash price (which we were expecting to pay). Then I was told they received bad information from my insurance company about the cost. Now I am not in the medical billing field, but I feel that more compassion and understanding could have been shown to resolve this situation. It wasn t my fault they received incorrect insurance information, I was just trying to get the lowest price. I offered to pay the $200 cash to them immediately upon receiving my bill they declined. Again the services were 5 star, the customer service less so.