I have been an iinet customer since 2006, back the...

I have been an iinet customer since 2006, back then they were by far the best company, around 2010 I noticed a decline in customer service and service provided but was still up there as one of the best ISP.
I have just moved house and was considering going with a different ISP but decided to stick with iinet. I wish I hadn't, it has been a nightmare for the last week trying to get connected, customer service is non existent. Currently trying to get a refund to go with another ISP.
Absolutely do not recommend.

Update: 2 weeks since I signed up, still no internet or refund.