We are a long term Business customer for internet....

We are a long term Business customer for internet. A Shaw representative comes in and tells me how I'm paying too much and he can fix it if I sign into a 3 year term. He shows me faster speed for less money. As he presents himself as our "Representative working for us" and I was a 10 year plus customer I suggested he simply fix it and no contract. That was a no go , unless I signed in they would continue to rip us off ... Great customer care and service for a long term customer.. Makes me want to change providers now.