W.R. Dayton

Review of BMW of San Antonio

This new location is much better than the old site...

This new location is much better than the old site near the airport. Much easier to park, more space seemingly in every department, and closer for us. We had a 'drivability' issue with our car, due to a severe battery drain caused by seldom driving the vehicle in the last year. When we called to inquire about service, the staff informed us to just show up, no appointment necessary, and that was a big relief.

Our service advisor Paul Gallardo is a pro's pro. Knowledgable, concerned, a good listener, and previously worked as a tech, so he has the ideal combination of expertise and people skills. BMW is lucky to have him, and we were lucky to have him assigned to us. He understood my anxiety about keeping our car pristine (except for the considerable dirt and bugs on the exterior, which I insist on cleaning myself, which he graciously understood), and although perhaps the repair staff didn't wear pajamas around our car as I (half-jokingly) suggested, I knew it was in good hands.

During my brief wait, I did admire some of the inventory, and managed to keep my drool to myself, although the mask made that easy. Need an M8? They had 2 when I visited a few days ago. I8? Yep, a couple of those also. And the gent who who was dropping off his M5 Competition while we were picking up our car just added to the halo-car ambience. 'RIP AMG' indeed.

Although it will likely be a year before we need to go back for scheduled maintenance, I'm looking forward to it. This dealership is a good one. Paul Gallardo, thanks. A+ to you.