Hello, I went to the Asterix park on Wednesday Jul...

Hello, I went to the Asterix park on Wednesday July 8, a very nice day, in addition to the incivility of some customers who double in the lines and who attack us and push us when we refuse to let them pass! We were lucky in the Pegasus Express attraction to meet the security team who were able to restore some order. What a shame to get there.
However, I am having a problem with having booked 3 tickets two weeks ago and having only received 2 and yet having been debited for 3 tickets! I contacted customer service over a week ago, still no response to my refund claim! That's why I'm coming to a public complaint if that's what it takes to get help ...